Terms of Service

CLOUD A brand owned by Cloud Payment Communications & Information Technology Co., commercial registration no. 7037551590, Kingdom of Saudi Arabia.

Client Any natural or legal person registered for CLOUD services.

Services Cloud Hosting, Cloud Servers (VPS), AI Hosting, and add-on services.

Control Panel The service management interface at cloud.net.sa/portal.

SLA The separate Service Level Agreement available at cloud.net.sa/en/legal/sla.

Content Any data, files, or applications uploaded by the Client to the Service.

2.1. CLOUD provides cloud infrastructure services including: managed cloud hosting, cloud servers (VPS), and AI hosting templates.

2.2. All services are delivered from data centers within the Kingdom of Saudi Arabia.

2.3. Details and specifications of each service are published on the respective service pages.

2.4. CLOUD reserves the right to add, modify, or discontinue services with 30 days' prior notice.

3.1. The Client must be legally competent to enter into a contract.

3.2. The Client is responsible for the accuracy of information provided during registration.

3.3. The Client is responsible for securing login credentials. All activity through the Client's account is attributed to them.

3.4. Email must be verified upon registration. All notifications are sent to the registered email.

3.5. One account per Client. Employees can be added with defined permissions from the Control Panel.

4.1. All prices are in Saudi Riyal (SAR) and include 15% VAT.

4.2. Prices displayed on the website are the applicable prices at the time of order.

4.3. Annual billing: Best price. Paid upfront upon order or renewal.

4.4. Billing cycle: Annual, paid upfront and renewed yearly.

4.5. Payment methods: mada, Visa, Mastercard, Apple Pay, or bank transfer (annual contracts).

4.6. Setup fees: None for any service.

4.7. Upgrades: Available anytime. Client pays the difference for the remaining period.

4.8. Downgrades: Not available during the current subscription period. Applied at renewal.

4.9. CLOUD reserves the right to adjust pricing with 60 days' prior notice. Current prices remain valid until the end of the subscription period.

4.10. Invoices: Issued electronically via the Control Panel and email.

5.1. The Client uses the Services for lawful purposes compliant with the laws of the Kingdom of Saudi Arabia.

5.2. The Client is responsible for all Content uploaded to their services.

5.3. The Client complies with the resource limits defined in their plan.

6.1. Any activity that violates Saudi Arabian laws or Islamic law.

6.2. Sending spam or unsolicited bulk messages.

6.3. Hosting content that infringes intellectual property rights.

6.4. Running cryptocurrency mining operations.

6.5. Launching cyberattacks or using the Service as a launchpad for attacks on other systems.

6.6. Hosting pornographic or morally objectionable content.

6.7. Running open proxy servers or VPN services to circumvent restrictions.

6.8. Any use that damages the infrastructure or affects other clients.

6.9. CLOUD reserves the right to suspend Service immediately upon discovering prohibited use.

7.1. Provide Services according to the specifications published on the website.

7.2. Comply with the SLA published at cloud.net.sa/en/legal/sla.

7.3. Notify the Client of scheduled maintenance at least 48 hours in advance.

7.4. Protect infrastructure with appropriate security measures.

7.5. Respond to support requests within the timeframes defined in the SLA.

7.6. Notify the Client before subscription expiry per the established notification schedule.

8.1. Pay dues on time.

8.2. Secure login credentials.

8.3. Maintain independent backups of their data (in addition to CLOUD's backups).

8.4. Comply with the Acceptable Use Policy.

8.5. Update contact information if changed.

8.6. Comply with applicable Saudi regulations relevant to their activities.

9.1. The Client retains ownership of all Content uploaded to the Service.

9.2. CLOUD retains ownership of its brand, platform, and infrastructure.

9.3. Neither party may use the other's brand without written permission.

10.1. Cloud Hosting: Daily + weekly + monthly backup included in all plans.

10.2. Cloud Servers: Backup is an optional paid add-on.

10.3. CLOUD makes reasonable efforts to protect backups but does not guarantee data recovery in all cases.

10.4. The Client is responsible for maintaining independent backups of critical data.

10.5. Upon service termination, the Client may request their data within the period specified in the notification policy.

Service Suspension:

11.1. Non-payment: Service is suspended on the subscription expiry date if renewal fails.

11.2. Terms violation: CLOUD reserves the right to suspend immediately upon violation of Section 6.

11.3. Official request: CLOUD complies with any court order or request from a competent government authority.

Account Deletion:

11.4. After suspension for non-payment: 11 days after subscription expiry.

12.1. CLOUD is liable for providing Services per the published specifications and SLA.

12.2. CLOUD is not liable for: indirect or consequential losses (lost profits, data loss, business interruption), damages resulting from the Client's improper use of the Service, damages resulting from the Client's breach of these Terms, disruptions caused by force majeure (Section 14).

12.3. CLOUD's maximum liability shall not exceed the amount paid by the Client in the preceding 12 months.

13.1. Compensation for service interruptions is governed exclusively by the SLA.

13.2. The Client indemnifies CLOUD against any claims arising from their use of the Service in violation of these Terms.

14.1. Neither party is liable for delay or failure caused by circumstances beyond reasonable control, including: natural disasters, wars, pandemics, government orders, public telecommunications failures, or large-scale cyberattacks.

15.1. CLOUD reserves the right to amend these Terms.

15.2. Material changes will be communicated 30 days in advance via email.

15.3. Continued use of the Service after amendment constitutes acceptance.

15.4. If the Client disagrees, they may cancel services before the effective date.

16.1. These Terms are governed by the laws of the Kingdom of Saudi Arabia.

16.2. Any dispute shall be referred to the competent judicial authorities in Saudi Arabia.

16.3. Riyadh is the jurisdiction for legal proceedings.

Email: legal@cloud.net.sa

Phone: 0570116626

Address: Prince Mohammed bin Abdulaziz Street, Jeddah, Kingdom of Saudi Arabia